Privacy Policy

Global Charter Ltd.
Company Registration Number: 12386909
Registered Address: International House, 142 Cromwell Road, London, SW7 4EF
Contact Email: legal@globalcharter.com

In this Privacy Policy, we use the term Global Charter (and "we", "us" and "our") to refer to the head office of Global Charter at the registered address above and its affiliates.


At Global Charter, we are dedicated to protecting your privacy and ensuring the security of your personal data in accordance with European laws, including the General Data Protection Regulation (GDPR), as well as other relevant regulations such as the California Consumer Privacy Act (CCPA) for our U.S. users. This Privacy Policy explains how we collect, use, disclose, and safeguard the personal information you provide when using our website, mobile application, and other related services (collectively referred to as "Platforms"). Additionally, this policy outlines your rights concerning your personal data and the ways you can exercise these rights.

By accessing or using our Platforms, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any of the terms outlined in this policy, we advise you to discontinue using our services.

Personal Data Collection

When you register, request our services, or communicate with us, we collect several types of information including your name, contact details, payment information, and travel preferences. Additionally, we gather data from your interactions with Global Charter, such as emails, text messages, and recorded phone calls. We also automatically collect information about your device, location, and usage of our Platforms using technologies like cookies, web beacons, and server logs. This data allows us to enhance your user experience and improve the overall functionality of our Platforms.

Information You Provide Us and How It Is Used

To access certain features of our Platforms, you will need to register, during which you will provide personal details that enable us to deliver the services you select. We may also collect personal information when you contact us with queries or feedback. Calls to our advisors may be recorded for security, training, and development purposes. If you interact with us via social media or other third-party services, we will collect information shared through those platforms.

Our Platforms are not designed for children under the age of 16. However, due to the nature of our services, we may need to collect and maintain travel information for individuals under 16 when necessary for compliance with aviation or security regulations, or to provide requested services. We use this information solely to deliver our services. If we discover that we have collected personal information from a child under 16 without appropriate parental or guardian consent, we will promptly delete such information. Parents or guardians of children under 16 who have provided personal information without consent can contact us at legal@globalcharter.com.

Types of Information We Collect

We collect several types of information about users of our Platforms and Global Charter clients. This includes personally identifiable information such as names, addresses, email addresses, telephone numbers, dates of birth, and payment details, including bank account information and government-issued identification numbers (e.g., national ID numbers, and passport numbers). Additionally, we gather non-identifiable information such as geolocation, medical or health data (to provide specialized travel services related to disability accommodations, food allergies, or medical transportation), and data from public records searches (including civil and criminal court records and credit history). We also collect information provided through emails, text messages, and other electronic communications to organize and fulfil your requests, as well as details about your internet connection, the device used to access our Platforms, and your usage patterns. This information is collected directly from you, automatically as you navigate our Platforms (including geolocation, usage details, IP addresses, and data from tracking technologies like cookies), and from third parties such as public records search services and business partners.

How We Use Your Information

We use your personal data to:

  • Provide and manage our services, including travel arrangements and customer support.
  • Communicate with you regarding your account, service updates, and exclusive offers.
  • Improve our Platforms and tailor user experience.
  • Conduct market research and improve our offerings.
  • Ensure compliance with legal obligations and protect against fraud.

Legal Basis for Processing

Our processing of your personal data is based on:

  • Your Consent: For specific uses where required by law.
  • Contractual Necessity: To fulfil our obligations under any contract with you.
  • Legal Obligations: Compliance with applicable laws and regulations.
  • Legitimate Interests: To improve our services and enhance user experience, unless overridden by your rights and freedoms.

Third-Party Services

We use various third-party services to provide, analyse, and improve our Platforms. These services may include payment processors, cloud storage providers, marketing and analytics tools, and customer support platforms. When using these services, third parties may have access to your personal data to perform their functions. We require these third parties to comply with applicable data protection laws and implement adequate security measures to protect your information.

Types of Third-Party Services We Use:

  • Payment Processors: To manage transactions securely.
  • Analytics Providers: To analyse usage patterns and improve our Platforms.
  • Marketing Partners: To manage and optimize advertising campaigns.
  • Customer Support Tools: To assist with customer service and support.

For a list of specific third-party providers and their roles, please contact us at legal@globalcharter.com.

Feedback and Interaction

We value your feedback and use it to improve our services and enhance your experience. When you provide feedback through our Platforms, email, or other channels, we collect and analyze this information to better understand your needs.

Uses of Feedback:

  • Service Improvement: Identifying and implementing enhancements.
  • Product Development: Informing new features and services.
  • Customer Support: Addressing specific issues.

For concerns about how your feedback is used, please contact us at legal@globalcharter.com.

Data Retention Period

We will retain your information for as long as necessary to fulfil the purposes for which we collect it (the "Storage"). The Storage period shall not exceed twenty-six (26) months from the time that the information is provided by you or collected by us. The Storage period will reset with each new communication received by Global Charter from you or made on your behalf. When relevant, the Storage period of your personal information will be extended to meet the requirements of law and for accounting, auditing, and other internal administrative and support functions.

Applicants to job positions at Global Charter will be subject to a twelve (12) months Storage period for their profile to be retained for future job openings. This Storage period will be renewed for the same period of twelve (12) months in case of explicit acceptance from the applicant.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platforms. Cookies are small text files placed on your device that help us remember your preferences, analyse usage patterns, and provide relevant advertisements.

Types of Cookies We Use:

  • Essential Cookies: Necessary for the basic functionality and security of our Platforms.
  • Functional Cookies: Improve user experience by remembering your preferences.
  • Analytics Cookies: Collect aggregated data to help us improve our Platforms.
  • Advertising Cookies: Deliver and measure the effectiveness of ads.

Managing Cookies: You can manage your cookie preferences through our Cookie Consent Menu or by adjusting your browser settings. Disabling certain cookies may affect the functionality of our Platforms. For detailed instructions, visit the help page of your browser or contact us for assistance.

Tracking Technologies: We also use technologies like web beacons and server logs to collect information about your interactions with our Platforms.

Data Sharing Practices

We may share your personal data with third-party service providers, legal authorities, or during business transfers. We do not sell or rent your personal data.

Entities with Whom We Share Data:

  • Service Providers: For payment processing, analytics, marketing, and support.
  • Legal Authorities: To comply with legal requirements or respond to lawful requests.
  • Business Transfers: In case of mergers or acquisitions.

We ensure that third parties adhere to data protection laws and implement adequate safeguards. For details on specific entities and purposes, contact us at legal@globalcharter.com.

International Data Transfers

Your data may be transferred and stored outside the EEA or your home country. We ensure these transfers comply with data protection laws and implement appropriate safeguards.

Safeguards:

  • Adequacy Decisions: Transfers to countries deemed adequate by the European Commission.
  • Standard Contractual Clauses: For countries not deemed adequate.
  • Binding Corporate Rules: For intra-group transfers.

For questions or concerns about international data transfers, contact us at legal@globalcharter.com.

Your Rights

You have the right to:

  • Access and Obtain a Copy: Of your data.
  • Correct and Update: Any inaccuracies.
  • Delete or Restrict Processing: Of your data.
  • Withdraw Consent: At any time where processing is based on consent.
  • Data Portability: Transfer your data to another service provider.
  • Opt-Out of Marketing: Communications at any time.

California Privacy Rights (CCPA)

For our California-based users, we comply with the California Consumer Privacy Act (CCPA) and provide the following additional rights:

  • The Right to Know: What personal information is collected, used, shared, or sold.
  • The Right to Delete: Personal information held by us (with certain exceptions).
  • The Right to Opt-Out: Of the sale of personal information.
  • The Right to Non-Discrimination: For exercising CCPA rights.

To exercise your CCPA rights, please contact us at legal@globalcharter.com. We will respond to your request within the period required by CCPA.

European Data Subject Rights (GDPR)

Under the EU's General Data Protection Regulation (GDPR), you have the following additional rights as a data subject:

  • The Right to Object: To the processing of your data.
  • The Right to Restrict: The processing of your data.
  • The Right to Lodge a Complaint: With a supervisory authority, such as your local data protection authority.

We will respond to requests to exercise these rights within one month, unless an extension is necessary due to the complexity of the request. If we are unable to fulfil your request, we will inform you of the reasons and your right to complain.

To exercise these rights, contact us at legal@globalcharter.com. We will respond to your request within one month unless a longer period is required.

Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no internet-based service is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Automated Decision-Making

We may use automated decision-making processes, including profiling, to personalize your experience and enhance security. This includes analysing usage patterns to provide recommendations or detect fraud.

Rights and Review:

  • Human Review: You have the right to request a human review of decisions with significant effects on you.
  • Impact: Automated decisions may affect your experience with personalized content or additional verification requirements.

For requests related to automated decisions, contact us at legal@globalcharter.com.

Accessibility

This Privacy Policy is available in alternative formats, such as large print and audio, upon request. Please contact us at legal@globalcharter.com or call our customer support line if you require the policy in an alternative format.

Dispute Resolution and Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of England and Wales. Disputes will be resolved through the courts of England and Wales.

Dispute Resolution Process: If you have a dispute, please contact us first to attempt resolution. If unresolved, disputes will be submitted to the exclusive jurisdiction of the courts of England and Wales.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Platforms and, where appropriate, notified to you by email.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

  • Email: legal@globalcharter.com
  • Address: International House, 142 Cromwell Road, London, SW7 4EF

© Copyright 2024 Global Charter Ltd. All Rights Reserved.

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